Developing Smart scheduling with AI

Principal User Researcher

Identified, scoped, coordinated, ran and presented research to the product director and a team of senior stakeholders.

I was the core member of the team, working closely with UX designers, sales managers and the product director.

This was an internal project, working on transitioning to a cloud-based scheduling tool for the construction industry.

Complex software that took months of training to use and was embedded in a company’s way of working was hard to let go of just to try out the newer cloud-based version. The focus of this work was to identify opportunity to develop new features that could give advantage to a cloud-based solution to aid conversion. 

I spoke with customers about their concerns around cloud software and walked through their responsibilities with them to identify new opportunities to support them in ways that only a cloud-based software could support. This inspired new functionality that I worked with UX designers to build in without adding complexity to an already complicated solution. 

• Identified key tasks and user journeys that customers were interested in more support for
• Attracted current customers to the updated functionality 
• Informed a user-friendly design
• Increased cloud solution sales and adoption
• Supported sales team training to aid conversion